General Inquiries

For questions about the platform, account management, billing, partnerships, or general information, please use the form below or email [email protected].

Developer Submissions

Ujetu welcomes credible developer submissions for integrations, plugins, and API-driven capabilities. Submissions are reviewed by our Partnerships and Security teams against technical criteria, privacy standards, and operational readiness. To initiate, please provide the details below via email or reference this guidance when contacting support.

• Developer/organization name and primary contact
• Preferred contact method and address
• Overview of the submission: objective, use cases, and value proposition
• Technical documentation: API references, SDKs, integration diagrams
• Security and privacy considerations: data handling, access scopes, encryption
• Deployment model and regional availability
• Proposed timeline and commitments

Submission channel: Please email [email protected] with the subject “Developer Submission: [App/Plugin Name]” and attach or link the materials above. We will acknowledge receipt within one business day and designate the appropriate reviewer.

Helpful note: If you have already registered for the Developer Portal, you may submit through the portal and monitor status updates once your submission is in process.

Response Times

Ujetu maintains predictable engagement windows to enable planning and collaboration. The standard timeframes are as follows:

• General inquiries: Acknowledgement within 1 business day; substantive reply typically within 2 business days during standard operations.
• Developer submissions: Acknowledgement within 1 business day; initial technical review typically within 3–5 business days, with ongoing updates as the review proceeds.
• Escalations: For urgent matters, indicate urgency in your message to facilitate expedited routing.

Note: During peak volumes or regional holidays, responses may take longer. We will notify you of anticipated delays and provide clear next steps as soon as feasible.